Student Welfare

Emergency evacuation while on Kingston premise

Whilst on Kingston premise, If you hear the alarm sound or you have been instructed to evacuate the premise, you must evacuate immediately in a calm and orderly manner.For your safety and the wellbeing of all, please follow emergency guidelines which are given to you during an emergency evacuation or drill.

You are required to gather at the emergency muster / gather point. (See the map below for more information on where to gather)

Emergency police and ambulance assistance

If you require emergency police or ambulance assistance, dial 000 immediately.

Only call 000 in an emergency or life-threatening situation, when urgent police or ambulance assistance is needed, for example:

• a serious crime is in progress, being witnessed or just committed.
• any situation where life or serious injury is threatened.
• a car accident where people are trapped or seriously injured.
• a serious air, rail or water incident.
• any incident which poses an immediate threat of danger to people or property.
• an explosion or bomb incident or threat.

Call 131 444 for police assistance or attendance and when it is not an emergency, for example:

• reporting a disturbance or breach of the peace (antisocial behaviour).
• reporting something which has happened in the past.
• reporting a property-related incident for insurance purposes.
• making a complaint against police or another individual.

Click on this link to find out more about emergency assistance

Hospitals in Western Australia (WA)

WA Health has more than 80 hospitals spread across an area of 2.5 million square kilometres, providing world class health care to our population of 2.5 million.Three of our hospitals are managed under private-public partnerships, delivering free public health care to the community. (Certain visa conditions may affect if public health care is free or paid. See your visa conditions where relevant)

However, emergency departments in public hospitals provide free emergency care to anyone who needs immediate treatment for a serious injury or illness.

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Click here to see the live hospitals wait time

Click here to find out more about hospitals in WA

HotDoc local GPs and Doctors

HotDoc is Australia’s largest and most trusted patient engagement platform with over 21,000 listed doctors and 8 million active patients.Nearly 1 in 3 Australians use HotDoc to connect with their preferred doctor. Patients use the platform to book online and better manage their (and their family’s) health. While practices and practitioners use HotDoc as an all-in-one solution to connect with new and existing patients.

HotDoc provides patients with a list of medical centres and doctors to choose from in Australia. Through HotDoc, patients can make appointments for medical purposes.

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Click here to download HotDoc app

Crisis support and assistance (Lifeline)

Lifeline exists to ensure that no person in Australia has to face their darkest moments alone. Our experience has shown us that it is through connection that we can find hope. We are available 24 hours a day to listen, without judgement to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.

Sometimes life’s problems can seem overwhelming and unbearable. Getting through these problems might seem impossible or daunting. This is not unusual. So recognising this and asking for help is an important first step. We’re here to listen, make a connection and be there for you. We want to sit with you in your time of need and help you through it.

You can contact lifeline on 13 11 14 anytime any day should you require to speak to someone.

Click here to find out more about lifeline

Overseas students health cover (OHSC)

OSHC doesn’t cover treatments such as dental, optical or physiotherapy. You can purchase Extras OSHC from an OSHC provider if you want cover for these.

Another option is to buy private health insurance along with your OSHC to cover items that OSHC does not cover. Benefits and costs vary between funds and insurance policies.

You can also purchase travel insurance in addition to your OSHC, which can cover various health treatments. .

There are only a few registered health insurers that offer OSHC. You can compare plans and prices by visiting the following websites:

• ahm OSHC
• Allianz Care Australia (Peoplecare)
• BUPA Australia
• CBHS International Health
• Medibank Private
• NIB OSHC

Click here to find out more about OHSC

International students work rights

All people working in Australia have basic rights and protections in the workplace, including minimum pay and conditions. You continue to have the same entitlements and protections under the Fair Work Act as other employees regardless of your migration status under the Migration Act 1958. The Fair Work Ombudsman makes sure that these rights are protected and enforced fairly under Australia’s workplace laws.

If you’re a migrant worker in breach of your visa conditions, you can still ask for our help to receive your minimum entitlements. We are an Australian Government agency who helps regulate Australian workplaces. You can’t get into trouble or have your visa cancelled for contacting us to ask for information about your pay or other workplace rights.

We have an arrangement with Home Affairs to support visa holders who come to us for help. Under this arrangement, visa holders can seek help without fear of visa cancellation, even if they’ve breached their work-related visa conditions.

This fact sheet will help you understand your basic workplace rights, where to obtain further information, and how to seek assistance from the Fair Work Ombudsman.

For more information, contact the Fair Work Infoline on 13 13 94.

All references to an award or agreement in this fact sheet include modern awards, enterprise agreements, and award or agreement-based transitional instruments.

Click here to read more about International Students Fair Work Ombudsman

Fulltime vs Part time vs casual employment

What is the difference between full-time, part-time and casual work?

Full-time employees generally work 38 hours per week, and receive pay for a full week’s work as well as conditions like paid annual leave and sick leave. A full-time worker is also entitled to notice of termination of their employment. This means that if your employer no longer wants to employ you, they have to provide a period of notice (or payment instead of the notice period) depending on how long you have worked there.

Part-time employees work regular hours each week, but less than the 38 hours of full-time employees. Part-time employees get the same minimum entitlements (such as sick leave and annual leave) as a full-time employee, but on a pro-rata basis.

An employee is casual if:

• they’re offered a job
• the offer doesn’t include a firm advance commitment that the work will continue indefinitely with an agreed pattern of work
• they accept the offer knowing there is no firm advance commitment and become an employee.

Click here to find out the difference between a full timer, a part timer and a casual employee

Minimum workplace rights and conditions

All employees in the national workplace relations system receive basic minimum entitlements known as the National Employment Standards (NES). Your minimum rights and conditions at work may be set by a legal document like an award, an agreement, or a contract of employment. Ask your employer which one applies to you to find out how you are affected.

The NES include:

• Maximum weekly hours of work
• Requests for flexible working arrangements
• Parental leave and related entitlements
• Annual leave
• Sick and carer’s leave (also known as personal/carer’s leave), compassionate leave and family and domestic violence leave
• Community service leave
• Long service leave
• Public holidays
• Notice of termination and redundancy pay
• Superannuation (super)
• The Fair Work Information Statement and Casual Employment Information Statement.
• The right for casual employees to become permanent employees in some circumstances.

Please note, only certain NES entitlements apply to casual employees. For more information on the NES, see National Employment Standards.

Click here to read more about your workplace rights and conditions

When should you contact fair work ombudsman?

If you believe you are not receiving your minimum rights and conditions at work or having workplace issues, contact the Fair Work Ombudsman for free information and advice. Remember, visa holders can seek help without fear of visa cancellation, even if they’ve breached their work-related visa conditions.

Click here to read more about when to contact ombudsman

Visa protections assurance protocol

All people working in Australia have the same minimum workplace rights and protections, regardless of their citizenship or visa status.

Your rights can’t be taken away by employment contracts or agreements. We make sure the rights of visa holders are protected and enforced fairly under Australian workplace laws. Your employer can’t cancel your visa, even if you’ve breached your visa conditions. Only Home Affairs can grant, refuse or cancel visas.

We have an arrangement with Home Affairs to support visa holders who come to us for help. Under this arrangement, visa holders can seek help without fear of visa cancellation, even if they’ve breached their work-related visa conditions. This arrangement is called the Assurance Protocol.

Click here to read more about visa protections assurance protocol

National Employment Standards

The National Employment Standards (NES) are the minimum employment entitlements that have to be provided to all employees.

Other workplace instruments can’t provide for conditions that are less than the National Employment Standards. This includes an:

• award
• employment contract
• enterprise agreement

These also can’t exclude the NES.

Employers have to give every new employee a copy of the Fair Work Information Statement (the FWIS) when they start their new job.

Employers also have to give every new casual employee a copy of the Casual Employment Information Statement (the CEIS) at the same time.

Click here to read more about National Employment Standards

My Legal Mate

StudyPerth is committed to supporting the wellbeing of international students with new FREE support services now available.

These FREE support services include confidential counselling, career coaching and legal advice managed through a simple triage system.

From today, these services can be accessed both online or in-person at the StudyPerth Student Hub.

Learn more about how our new FREE support services can benefit you:

• Wellbeing Support – We have partnered with Multicultural Services Centre of WA to create a safe space for our wellbeing support service in our Student Hub, centrally located in the Perth CBD. We will connect you with the right information, referrals and practical support and you can be confident all matters will remain confidential.
• Career Support – Our new and improved Careers Centre employability portal is packed with interactive tools, valuable e-learning courses, career assessments and the latest job opportunities, all designed to get you job ready and navigating today’s job market with confidence. Those who prefer face-to-face career support may consult one of our qualified career advisors from Multicultural Services Centre of WA in our Student Hub.
• Legal Advice – To help you understand your legal rights, we’re providing multilingual and legal advisory services via My Legal Mate. Through My Legal Mate, you can access on-the-go information and answers to commonly asked questions about laws in Australia. You also have the option of meeting with our in-person lawyer for legal advice.

Click here to check if you are eligible for legal services

Legal Aid

Legal Aid WA is the public face of the Legal Aid Commission of Western Australia.

We are the largest provider of legal aid services in Western Australia, with around 480 lawyers and support staff in 9 offices covering Perth and regional WA.

Legal Aid WA offers free or low-cost legal services to the community. We can help if you have questions about the law, if you are going to court, or if you need advice on a legal problem.

If you have trouble getting help because of a disability, language barriers, or your location, we will do our best to help you access our services.

Priority is often given to help people with the greatest needs. We try to help as many people as possible, but do not give advice on every legal issue. If we cannot help with your specific problem, we will try to refer you to someone who can.

Click here to check if you are eligible for legal services

Law access

Law Access is a not-for-profit organisation that facilitates the giving of pro bono (free or low fee) legal assistance by the Western Australian legal profession to those who cannot afford a lawyer.

We are a service of last resort for those who cannot get legal assistance from legal aid, a community legal centre or other legal services.

Law Access considers applications from not-for-profits and individuals in genuine need of legal assistance.

Click here to check if you are eligible for legal services

Welfare rights & advocacy services

Welfare Rights & Advocacy Service (WA) is a not-for-profit community legal centre that provides independent advice, information, referral, representation and advocacy in relation to Centrelink, Family Assistance, Tenancy and Social Security prosecution matters.

The agency is based in Perth and provides its services in a geographic catchment area within the state of Western Australia. There is no charge for our services.

Click here to check if you are eligible for legal services